At Rotilaa’s Food, we strive to deliver high-quality, fresh, and hygienically packed food products. Due to the nature of edible items, we follow a strict return and refund policy to ensure safety and quality for all our customers.
1. Return Policy
- Food products are non-returnable once delivered.
- Returns are only accepted in case of:
- Damaged or leaking packaging
- Wrong product delivered
- Expired product received
To be eligible, you must inform us within 24 hours of delivery with proper proof.
2. Refund Policy
Refunds will be processed only in valid cases such as:
- Damaged or defective product
- Incorrect item received
- Missing items in the order
Once your request is approved:
- Refund will be initiated within 5–7 business days
- Amount will be credited to your original payment method
3. Replacement Policy
- In eligible cases, we may offer a replacement instead of a refund, depending on product availability.
4. Proof Requirement
To process your request, please share:
- Order ID
- Clear photos or unboxing video of the product
- Description of the issue
5. Cancellation Policy
- Orders can be cancelled only before dispatch
- Once shipped, orders cannot be cancelled
6. Non-Eligible Cases
We do not accept returns/refunds for:
- Change of mind
- Taste preferences
- Improper storage after delivery
- Opened/used products (unless damaged or incorrect)
7. Contact Us
For any return or refund requests, contact us within 24 hours of delivery:
📧 Email: rotilaafood1010@gmail.com
📞 Phone:
We are committed to ensuring customer satisfaction while maintaining the highest standards of food safety.
Rotilaa’s Food – Serving Quality You Can Trust.
